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Do not hesitate to contact us by email at contact@aulp.fr
Delivery
Our delivery times are 2 to 3 business days. These deadlines can be extended if you do not live in France.
Our delivery costs vary depending on the type of delivery you choose. They are displayed when you place your order.
Our procedures do not yet allow you to modify the delivery address after the validation of your order.
Orders cannot be modified or canceled once they have been validated. However, you have your right of withdrawal, offering you the possibility of returning your products to us. For more information about this right, please see our page
We offer several delivery options to suit your needs:
Mondial Relay: from €3.90
Colissimo (home delivery): from €4.90
Colissimo (pickup point): from €4.90
Chronopost (express delivery): €12.90
The good news? Delivery is free on orders over €150, regardless of the chosen method (except Chronopost).
Payment
You can pay by credit card (Carte Bleue, Visa or Mastercard) or by PayPal. Additional fees related to international payments may be applied by your bank.
Returns
Return due to sizing issue / change of mind (right of withdrawal)
Returns are the sole responsibility of the customer. The return must be made within 30 days from the date of purchase. If the shipping date indicated on the return package falls within the allowed 30-day period, you will be refunded, even if we receive the package after this deadline.
Return procedure
• Use standard packaging or reuse the box in which you received the product.
• Include your invoice, or your contact details (full name, order number, email address, phone number).
• Send the parcel to the following address:
AMATEIS, 18 rue des Prés Riants, 74150 RUMILLY, France
Returned items must be in their original packaging (plastic bag), with tags attached, and must not have been worn, used, or damaged.
We do not exchange items, but you can return them. If the returned product complies with AULP's return procedure and meets the refund conditions, you will be fully refunded.
Please contact our customer service contact@aulp.fr. We'll create a free return slip for you to return the item, we'll refund you, and you can recommend the correct size.
REFUND
Once the returned product has been inspected, we will issue a refund to the original payment method used at the time of purchase, within 14 days of receiving your package.
RETURN AND REFUND FOR IN-STORE PURCHASES
If you purchased an Aulp product from a physical store, other than our online shop, we will not be able to process your return or issue a refund, even if the product is defective.
You will need to contact the store where you made your purchase to reach an agreement.